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Frequently asked questions
Quick answers about how repairs work at our workshop. Can’t find yours? Call (02) 9675 5511.
FAQ
Repairs
Straight answers to what people ask us most. Anything else, call (02) 9675 5511.
Do I need an appointment to drop off?
No appointment is needed during opening hours: Monday to Friday 9:30am–5:30pm and Saturday 9:30am–1:00pm. A quick call first means we can confirm it’s a job we can help with.
Do you charge to look at it?
Yes, a minimum diagnostic fee applies. It covers the bench time to find the fault properly. We quote the repair before doing any work, and if you go ahead the diagnostic fee comes off your final invoice. Call (02) 9675 5511 and we’ll tell you the fee for your item.
How long will my repair take?
It depends on the fault and on parts. We’ll give you a time frame with your quote.
Do you do warranty repairs?
Yes, for the brands we’re authorised for: Yamaha, Epson, Marantz, Denon and Onkyo. Bring your proof of purchase. See authorised service for the full list.
My TV brand isn’t on your authorised list. Can you still fix it?
Yes. We repair all major TV brands out of warranty, including Samsung, LG, Sony, Hisense, TCL, Panasonic and Philips.
Do you offer in-home service?
Yes, for large TVs and units that are hard to carry in. Call us to check your suburb and fault.
Can you fix a cracked TV screen?
Technically yes, but a replacement panel almost always costs more than a new TV, so we don’t recommend it. If the screen is intact but there’s no picture, flickering or odd colours, that’s usually repairable.
Do you use genuine parts?
We use genuine manufacturer parts wherever they’re available. If only a compatible part exists, we’ll tell you before fitting it.
Can you write a report for my insurance claim?
Yes. We inspect the item and provide a written report and repair quote for storm, power-surge or accidental damage claims. See insurance damage reports.
What happens if I don’t go ahead with the repair?
You pay the diagnostic fee and collect your item. Please collect it promptly once we call you.
Do you repair for businesses and the trade?
Yes. We work with retailers, AV installers, schools, churches and venues. Call us to set up regular servicing.
On the bench
What we repair
Bring it in to our Minchinbury workshop, or call us first to check it’s a job we can help with.
Book a repair
Tell us what’s wrong. We’ll quote it before we touch it.
Call during business hours or send the details online. Drop-off at our Minchinbury workshop, Monday to Saturday.