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Storm · Power surge · Accidental damage
Insurance damage reports for TVs and electronics
Storm, lightning or a power surge taken out your TV, amplifier or other gear? Your insurer will usually want a technician’s report. We inspect it on the bench and give you a written report and quote.
Not taking new bookings right now
The workshop is closed to new repairs until Monday 30 November. Our phone is still answered, and customers with finished repairs can collect as normal.
30+ years
Repairing electronics for homes and the trade
Authorised
Listed agent for Yamaha, Epson, Marantz, Denon & Onkyo
Quote first
You approve the price before any work starts
6 days
Open Monday to Saturday in Minchinbury
What you get
- A bench inspection by a technician, not a guess over the phone.
- A written report stating the fault, the likely cause and whether the item is repairable.
- A repair quote, or a written statement that it isn’t economical to repair.
- The make, model and serial number your insurer will ask for.
What it costs
We confirm the report fee when you book. Many insurers reimburse it as part of the claim — check with yours.
How to get a report
- Lodge the claim with your insurer and ask whether they need a technician’s report.
- Bring the damaged item to our Minchinbury workshop with your claim number. For large TVs, ask about in-home inspection.
- We inspect it and send you the report and quote to forward to your insurer.
Items we report on
TVs, amplifiers and AV receivers, projectors, digital pianos, subwoofers and speakers, mixers and PA equipment, and most other home and business electronics.
Insurance
What we assess
Damage reports for TVs, home theatre and audio equipment.
Brands
Brands we repair
Brand names and logos are trademarks of their owners, shown to identify the brands we repair.
How it works
From fault to fixed in four steps
No guesswork and no surprise bills. You know what’s wrong and what it costs before we start.
Tell us the fault
Call (02) 9675 5511 or send the quote form with the brand, model and what it’s doing.
Bring it in
Drop it at our Minchinbury workshop. For big TVs and heavy units, ask about in-home service.
Diagnose and quote
We find the fault on the bench and quote the repair. A minimum diagnostic fee applies and comes off your invoice if you go ahead.
Repair and collect
We repair it, test it under load and let you know it’s ready to collect.
FAQ
Frequently asked questions
Straight answers to what people ask us most. Anything else, call (02) 9675 5511.
Will my insurer accept your report?
Our reports include the details insurers ask for: the item, fault, cause and repair quote. Every insurer is different, so check with yours what they need.
Can a power surge damage a TV that still turns on?
Yes. Surges often damage inputs, the Wi-Fi module or the power supply while other parts keep working. We test the whole unit, not just whether it powers up.
Do you repair the item after the report?
If it’s repairable and your insurer approves the quote, yes. Or you can take the report elsewhere.
Guides
Repair guides
Fault-finding tips from our bench.
Also on the bench
Related repairs
TV repair
LED, QLED, OLED and smart TVs: no picture, no power, backlight and board faults.
Find out more
Amplifier & AV receiver repair
Receivers and amps: protection mode, HDMI boards, dead channels and power faults.
Find out more
Projector repair
Home cinema and business projectors: lamps, lasers, power boards and colour faults.
Find out more
Book a repair
Tell us what’s wrong. We’ll quote it before we touch it.
Call during business hours or send the details online. Drop-off at our Minchinbury workshop, Monday to Saturday.